Telephony
With a full portfolio of telephony products, Taalus can provide a solution for everyone: from a home office telephone system to an Enterprise-class IP Telephony solution.
Taalus’ Telephony portfolio includes, hybrid and pure VoIP systems, Call Management systems, GSM gateways, hosted VoIP services, Least Cost Routing, BT services, Contact Centre and conferencing applications. We can advise on the best technology which will bring immediate benefits to the client, with improved staff efficiency, increased customer service, lower running costs and ease of management.
Taalus’ partnerships with QuesCom means we can offer both GSM gateways and hosted VoIP solutions. Taalus is also an a business partner with both Avaya and 3Com, with full 3Com NBX and Avaya IP Office accreditation. This enables us to offer competitive prices, complete installation and superb maintenance and support on a range of telephony solutions.
Session Initiation Protocol (SIP) technology and changes to the telephony service in the future are all affecting the telecommunications market and Taalus provides telephony solutions which are future proof.
Our experience and investment in training mean we can advise clients on the best solutions, design and install the full system, offer onsite training and then provide full onsite maintenance and support.
Taalus really can provide a telephony solution for every client
Today’s businesses are looking for new ways to use communications technology to help them control costs, operate more efficiently and provide a better service for their customers.
Customers expect to be able to connect instantly to the person they call, with DDI (Direct Dial Inwards), calls go directly to the user’s extension, with less reliance on operators.
CTI (Computer Telephony Integration) allows integration with computer records on the customer. The customer’s records appear on the screen as the call comes in. This increases productivity and improves customer service.
IP Telephony (VOIP) is an ideal solution for businesses that want to be at the cutting edge of technology, provide a better service to its customers, and streamline communications.
Benefits to your business:
- Provide a professional and efficient first interface with customers
- Offer voicemail for every user
- Efficient use by staff through a range of call forwarding and management features, “One Number”
- Home and Remote Working facilities
- Future proof systems, allow for growth and changing technology, with security of investment.
- Provide significant cost savings with multi-site companies.
