Service & Helpdesk

Taalus is committed to providing the highest levels of support, working in partnership with global brands and leading independent service organisations to deliver affordable bespoke service solutions.
 

Our Managed Service Desk offers cost effective solutions to users and technical personnel who are responsible for managing ICT technology.  Our incident management infrastructure supports our dedicated service desks to provide a seamless tailored service on behalf of our clients whilst increasing quality and reducing cost through the reduction of call volumes and greater efficiencies.
 

Supported by vendor accredited technical support and incident management specialists,  Taalus is able to provide a fully integrated service call management solution with single point responsibility.
 

Our “continuous improvement management model” will provide comprehensive reporting of SLA metrics and trend analysis to more detailed analysis for continuous improvement recommendations to obtain improve productivity from both resource and infrastructure.
 

 

Call Taalus today on 08700 55 00 55
or e-mail sales@taalus.co.uk
to find out more about this service.