Office hardware maintenance contracts

Break fix solutions from Taalus

We believe that part of our strength lies in the quality of the ongoing support we provide our customers with our office hardware maintenance contracts. Printer fleets in particular can benefit from our high level of expertise.

You can choose to have a hardware maintenance contract for all your office equipment or can choose to just have printer maintenance contracts, photocopier maintenance contracts or any other tailored contract that you need.

With guaranteed service levels, our fully manufacturer accredited in-house service teams provide 24/7/365 nationwide support for your office hardware maintenance contract.

Controlled from our national response centre in Birmingham our specialist field service engineers ensure that your print fleet is working when you need it. In this respect printer maintenance contracts from Taalus can be viewed as one of the best investments you can make for your company.

Why Taalus

Guaranteed 97% Uptime
24/7/365 On-site Support
Bespoke Service Levels
UK and Ireland Engineering Coverage
GPS Tracking System
Dedicated Service Desks
Dedicated Account Management
Web Enabled Call Management

Our objective is a commitment to quality and the highest levels of service, acting as an extension of your own support operation, delivering the promise you have made.

What Service Levels do Taalus offer on your hardware maintenance contracts?

Each maintenance service contract is tailor made to suit your business providing you with the flexibility and support that you require. Whether your business operates during normal working hours, or extended weekday or weekend hours, Taalus provides a cost effective and reliable on-site service solutions.

Taalus currently offers over 250 different Service Levels from Next Business Day Response to 4 Hour Guaranteed Fix with Loan 24x7x365.

How long can a machine be covered under a hardware maintenance contract for?

We provide Service Contracts ranging from short-term project cover to 7 year periods.

Is there a minimum quantity of machines that can be placed under a maintenance contract?

Taalus supports a diverse range of customers from a single item of equipment on one site to multiple units, multi-vendor on multiple sites.

What areas of the country does Taalus cover?

We provide engineering and installation coverage throughout the UK and Ireland. Currently Taalus services over 5000 different items of equipment for over 2500 customers.